Privacy Policy

Privacy Policy

These Privacy Policy and Terms of Use Agreement was last updated on January 1, 2014 and is effective immediately.

Lotus Communications Inc. operates Lotus Communications Inc. is committed to protecting the privacy of users of this site. This Privacy Statement applies to this site and describes the information Lotus Communications Inc. collects about users and how that information may be used.

Lotus Communications Inc. reserves the right to update and change this Privacy Statement from time to time. If Lotus Communications Inc. makes material changes to its privacy practices, a prominent notice will be posted on this web page. Each time a user uses the Site, the current version of the Privacy Statement applies. Accordingly, a user should check the date of this Privacy Statement (which appears at the top) and review for any changes since the last version. If a user does not agree to the Privacy Statement, the user should not use this Site.

If you have questions or complaints regarding our privacy policy or practices, please contact us at


Lotus Communications Inc. provides this Privacy Statement to make users aware of Lotus Communications Inc.’s privacy practices, and of the choices a user may make about the way the user’s information is collected and used.


Users represent they are of legal age to create binding obligations for any liability users may incur as a result of their use of the Site. The Site is not directed to children under the age of 13. Lotus Communications Inc. does not knowingly collect, or wish to obtain, personally identifiable information from children. If Lotus Communications Inc. becomes aware that a user is under the age of 13 and has provided personally identifiable information without prior verifiable parental or guardian consent, it will remove user’s personally identifiable information from its files.

What information Lotus Communications Inc. collects

Lotus Communications Inc. may collect three types of information from users of the Site: “personally identifiable information”; “device information” about the device you are using to access our site; and “aggregate information.” Personally identifiable information is any piece of information, which can potentially be used to uniquely identify, contact, or locate a user of the site (such as name, email address, postal address, telephone number). Device information is information about the device and its attributes (such as information about how your browser is configured, whether your device has enabled cookies, its Flash settings, the device’s identification number and other characteristics about the device); it also may be personally identifiable information in cases where it is associated with the name or other identifier for a Site user. We use device information for purposes such as enhancing the user experience and fraud prevention. Aggregate information is non-personally identifiable/anonymous information about users of the Site (such as frequency of visits to the site, Site pages most frequently accessed browser type). Aggregate information also may include pages visited along with any navigation and in-page interactions used during each visit. In-page interactions monitored include: clicks and selections, mouse movement, page scrolling, and form fields focused on (specific keystrokes entered into each field are not collected). Aggregate information is used in a collective manner and no single person can be identified by that compiled information.

We also use Google Analytics for aggregation and analysis of session information. If you would like to opt-out of Google Analytics, Google has developed a tool that works with major Internet browsers to permit you to opt-out. For more information and install their opt-out tool please visit: If you opt-out of Google Analytics, we still may collect some device and aggregate information ourselves through log files as discussed below or in connection with our forms.

On the Site, users may from case to case order products or services, and register to receive materials and marketing items. Personally identifiable information collected on the Site includes community forum content, diaries, profiles, photographs, name, unique identifiers (e.g., passwords), contact and billing information (e.g., email address, postal address, telephone, fax), and transaction information.

In order to tailor Lotus Communications Inc.’s subsequent communications to users and continuously improve the Site services and products, Lotus Communications Inc. may also ask users to provide information regarding their interests, demographics, experience with its services and products, and detailed contact preferences.

Social Network Login

If you chose to use third-party social networking sites, such as Facebook or Twitter, to log into our site that offers that login feature, we may collect information, such as your basic profile information, gender, age, interests, and other demographic and geographical information, from the social networking site you use to interact with our site. If you do not want to share information from your social networking account with us you can either decline to use these features or check your social networking site’s current privacy setting options to see what options they provide for limiting disclosures when you use login sharing features.

This privacy policy will apply to our use of information collected about you through these offerings. We do not control the privacy practices of your social networking sites. As a result, we want you to be aware that when you use these offerings you may be providing information to both us and the social networking site, and you should review your social networking site’s privacy policy to be sure that you know how it will use any data that it collects. Similarly, if you choose to post content from our site through your social networking accounts, you will be sharing information about your activities with your social networking provider.


Lotus Communications Inc. uses cookies on the Site. A “browser” or “HTTP” cookie is a unique text file that may be used for data analysis, and enables a web site to tailor information presented to a user based on a user’s browsing program. Lotus Communications Inc. may use browser cookies to personalize a user’s pages at a Site, to remember a user when the user registers for products or services, for fraud prevention, or to track visits to a Site. If a user does not want Lotus Communications Inc. or its partners to deploy browser cookies in the user’s browser when the user visits the site, the user may set the browser to reject cookies or to notify the user when a web site tries to place cookies in the browser program. Rejecting cookies may affect a user’s ability to use some of the products, features, functions, or services on the Site.

Log Files

Lotus Communications Inc.’s web servers may automatically log aggregate information, such as a user’s IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer the site.

How Lotus Communications Inc. uses the information collected

Lotus Communications Inc. may use the personally identifiable information a user submits for any purposes related to Lotus Communications Inc.’s business, including, but not limited to:

  1. To understand a user’s needs and create content that is relevant to the user;
  2. To generate statistical studies;
  3. To conduct market research and planning by sending user surveys;
  4. To notify user referrals of Lotus Communications Inc. services, information, or products when a user requests that Lotus Communications Inc. send such information to referrals;
  5. To improve services, information, and products;
  6. To help a user complete a transaction, or provide services or customer support to users and to recipients of Lotus Communications Inc. products;
  7. To communicate with the user and with recipients of Lotus Communications Inc. products;
  8. To update users and recipients of Lotus Communications Inc. products about services, information, and products;
  9. To personalize the Site for the user on specific promotions;
  10. To notify the user of any changes to the Site which may affect the user;
  11. To enforce terms of use on the Site; and
  12. To allow the user to purchase products, access services, or otherwise engage in activities the user selects.

User names, identifications (“IDs”), and email addresses (as well as any additional information that a user may choose to post) may be publicly available on the Site when a user voluntarily and publicly discloses personally identifiable information, such as when a user posts personally identifiable information in conjunction with a product. Users may not be able to change or remove public postings once posted. Such personally identifiable information may be used by visitors of these pages to send unsolicited messages. Lotus Communications Inc. is not responsible for any consequences which may occur from the use of personally identifiable information that a user chooses to submit to public pages.
With respect to surveys, in the event that responses are publicly disclosed, users will be notified at the time they take the survey. Lotus Communications Inc. will disclose only aggregate information regarding its users, which as stated earlier is anonymous information that does not identify any specific individual. Circumstances under which Lotus Communications Inc. would publicly disclose such aggregate information include, but are not limited to, sharing survey results with the site population, providing data to Lotus Communications Inc. advertisers on user preferences and/or demographics, and publicizing overall usage data in press communications. Where surveys allow users to submit written comments, and where Lotus Communications Inc. advises users of the possibility of such disclosure at the time they take the survey, Lotus Communications Inc. reserves the right to disclose any information provided by users, provided that no personal information identifying a specific user is disclosed. Participation in surveys is at a user’s option; Lotus Communications Inc. does not conduct mandatory surveys.

Choice/Opt Out

A user makes the decision whether to proceed with activities that request personally identifiable information, such as online contact us and entry forms. If a user does not provide requested information, the user may not be able to complete certain transactions and request.
Users who use the personally identifiable information of other users agree to use such information only for:

  1. Using services offered through our Site;
  2. Site transaction-related purposes and not for unsolicited commercial messages; or
  3. Other purposes that the other user expressly chooses.

Users are not licensed to add other users to the Site, even users who entered into transactions with them, or to their mail lists without consent.
Lotus Communications Inc. encourages users to evaluate privacy and security policies of any on the Site transaction partners before entering into transactions or choosing to disclose personally identifiable information.


Lotus Communications Inc. will not use the personally identifiable information provided to it online in ways unrelated to the purposes identified in the “How Lotus Communications Inc. Uses Personal Information” section above without first letting a user know and offering the user a choice. If a user no longer wishes to receive direct marketing materials, Lotus Communications Inc. will provide instructions in its marketing email messages on how to be removed from any lists. Lotus Communications Inc. will make commercially reasonable efforts to honor such requests. For information about how Lotus Communications Inc. may share personally identifiable information, please see the Onward Transfer section below.


Users may have the opportunity to submit photographs to the Site for product promotions, contests, and other purposes to be disclosed at the time of request. In these circumstances, the Site is designed to allow the public to view, download, save, and otherwise access the photographs posted. By submitting a photograph, users waive any privacy expectations users have with respect to the security of such photographs, and Lotus Communications Inc.’s use or exploitation of users’ likeness. All photographs submitted to Lotus Communications Inc. become the property of Lotus Communications Inc. and will not be returned.

Onward Transfer

Lotus Communications Inc.’s web servers may automatically log aggregate information, such as a user’s IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer the site.

Log Files

With whom may Lotus Communications Inc. share information:

Unless Lotus Communications Inc. has a user’s permission, as otherwise described in this Privacy Statement, or as required by law, such as to comply with a subpoena, Lotus Communications Inc. will only share the personally identifiable information a user provides online with other entities that are part of the Lotus Communications Inc. corporate family and/or outside service providers who may be used to ship products, process credit cards, provide technical support, handle order processing, or otherwise act on Lotus Communications Inc.’s behalf. These service providers, which may include our affiliates, are prohibited from using users’ information for any other purpose, including their own marketing. When Lotus Communications Inc. uses third parties to assist in processing the Site user’s personally identifiable information, Lotus Communications Inc. requires that these third parties establish safeguards to protect the confidentiality of the information that we provide them. For processing that involves information subject to Lotus Communications Inc. businesses other than The site may share personally identifiable information with third parties for marketing purposes, but will provide users with choices about disclosures of personally identifiable information for marketing purposes.

The Site does not share, sell, or rent personally identifiable information to third parties for marketing purposes. Please be advised that in certain instances, it may be necessary for Lotus Communications Inc. to disclose a user’s personally identifiable information without a user’s permission to government officials or otherwise as required by legal obligations. Lotus Communications Inc. may disclose such personally identifiable information when responding to subpoenas, court orders, or legal process, or to establish or exercise legal rights or defend against claims, including fraud or infringement investigations. Data collected online may be combined with information a user provides through other means of communication, such as postal mail or third parties to further carry out the purposes described above under the heading “NOTICE, How Lotus Communications Inc. uses the information collected regarding users”. When users choose to provide Lotus Communications Inc. with personally identifiable information, users consent to the transfer and storage of such information by Lotus Communications Inc. servers in the United States. In addition, Lotus Communications Inc. reserves the right to share aggregate information collected from users of the Site, without prior notice, with entities that are part of the Lotus Communications Inc. corporate family and unrelated third parties. As stated earlier, aggregate information is used in a collective manner and no single person can be identified by such compiled information. Lotus Communications Inc. may make presentations, white papers and other content from other organizations available to the users of Lotus Communications Inc. site.

To obtain access to this content you may be asked to provide personal information, such as your name and contact information. This personal information may be shared with the organization that is making the content available and their use of the personal information will be subject to their own privacy policies. If you choose to make information available to other people through instant messages, status updates, group forum discussions or lists, electronic mail messages, bulletin boards, blog postings, or by joining groups or using other networking functions that we may offer on the Site (either our own or through third party applications such as Facebook, Twitter or Linkedin), this information will be visible to these third parties. Please take care in deciding what information you choose to make available through these mechanisms, as we do not control the manner in which recipients or persons who may see the information may use, retain, or re-disclose the information that you choose to provide. In addition, if you use third party social networking sites to interact with our site, we may exchange information with those social networking sites. Whether to use social networking sites to interact with our site, when that capability is offered, is your choice. In addition, you may restrict the sharing of information from your social networking accounts to the extent permitted by your social networking site’s privacy settings.

Links to third party web sites

Links to third party web sites or widgets to enable sharing of information through social networks on the site are provided solely as a convenience to the user. When a user uses these links, the user leaves the Site. Lotus Communications Inc. has not reviewed all of these third party sites, does not control, and is not responsible for, any of the third party sites, their content or privacy practices. Lotus Communications Inc. does not endorse or make any representations about the third party sites, or any information, services, or products found on the sites. If a user decides to access any of the linked sites, Lotus Communications Inc. encourages the user to read their privacy statements. The user accesses such sites at user’s own risk.

Bankruptcy or sale of business

Lotus Communications Inc. reserves the right to share or transfer personally identifiable information and aggregate information to a third party should Lotus Communications Inc. ever file for bankruptcy or in the event of a sale, merger or acquisition of Lotus Communications Inc., provided such third party agrees to adhere to the terms of this Privacy Statement.

Data integrity and access

Should a user find inaccuracies in such user’s information, or desire to close an account or view or remove the personally identifiable information Lotus Communications Inc. may have regarding the user, the user may contact Lotus Communications Inc. through the communication methods described below, or when technically feasible, directly on the Site. Lotus Communications Inc. will make commercially reasonable efforts to respond to requests for access, updating or removal within thirty (30) days of receiving requests. Lotus Communications Inc. may decline to process users’ access, updating or removal requests concerning their personally identifiable information if the requests require disproportionate technical effort, jeopardize the privacy of other users, are inconsistent with our legal obligations, or are impractical (for instance, requests concerning information residing on backup tapes).


To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, Lotus Communications Inc. implements physical, electronic, and managerial procedures to safeguard and secure the information Lotus Communications Inc. collects. Lotus Communications Inc. uses encryption when using the Internet to transfer or receive requested sensitive personally identifiable information.

However, Lotus Communications Inc. does not guarantee that unauthorized third parties will never defeat measures taken to prevent improper use of personally identifiable information. Internal Lotus Communications Inc. access to users’ nonpublic personally identifiable information is restricted to Lotus Communications Inc.’s administrators and individuals on a need-to-know basis. These individuals are bound by confidentiality agreements.

User passwords are keys to accounts. Use unique numbers, letters, and special characters for passwords and do not disclose passwords to other people in order to prevent loss of account control. Users are responsible for all actions taken in their accounts. Notify Lotus Communications Inc. of any password compromises, and change passwords periodically to maintain account protection.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at and we will deactivate your account and will retain and use your information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


In the event Lotus Communications Inc. becomes aware that the security of the Site has been compromised or user’s personally identifiable information has been disclosed to unrelated third parties as a result of external activity, including but not limited to security attacks or fraud, Lotus Communications Inc. reserves the right to take reasonable appropriate measures, including but not limited to, investigation and reporting, and notification to and cooperation with law enforcement authorities.

In the event of a data breach, Lotus Communications Inc. will make reasonable efforts to notify affected individuals if Lotus Communications Inc. believes that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. If a user has comments or questions about Lotus Communications Inc.’s privacy statement, please contact:


Postal Mail:
Attn: Lotus Communications Inc. Legal Services – Privacy –
Lotus Communications Inc.
3301 Barham Blvd Suite 201
Los Angeles, CA 90068